Frequently Asked Questions
What is an escape room?
An “escape room” is cooperative group game of exploration and puzzle-solving. It takes place in real physical rooms, decorated and themed with a story. To progress, the players search for hidden clues and work together to overcome a variety of riddles and challenges within the 60 minute time limit. The final challenge of an escape room is usually (but not always) to find a way to "escape" the area.
Is the door really locked?
No, you are not locked in. Some games may have interior doors you will need to unlock to advance deeper into the game, but the door you entered from is always open for you to leave if necessary.
Can we watch a game in progress?
Unfortunately we do not have the space or equipment to allow an audience. Besides, watching a game would spoil its surprises!
What does it cost?
Including all applicable taxes, our games cost $16 per person. We accept Visa, MasterCard, Discover, American Express, NFC payments (e.g. Apple Pay, etc.) and cash. Sorry, no personal checks. Corporate invoicing is available with a purchase order. For tax-exempt transactions, please contact us.
Is it okay for kids?
Ages 9 and up tend to do well in our games, but at least one player must be age 13 or older to supervise the group. Most of our games are family friendly, however some may be "PG" for thematic features (spooky atmosphere, intense music, etc. but no "jump scares", and no gore or adult themes).
Children under 9 are discouraged. The puzzles are generally too difficult for them, and the games can sometimes be chaotic and intense, which may upset young children or those who have difficulty distinguishing make-believe and reality.
Please keep in mind that all persons in the game - even infants in arms - count towards the maximum capacity.
How many people can you accommodate?
At most, Sherlock and the Dragon’s Eye can accept up to 7 people at a time. Our other game, Mystic Mistake, can hold up to 5. For groups too large to fit within a single game, we suggest breaking into teams and playing in back-to-back time slots. Unfortunately we cannot operate more than one of our escape rooms at a time.
Is the game hard?
Escape rooms can be quite challenging, with only about half of the groups finishing within the hour. Although puzzle-solving skills are helpful, good communication and teamwork are most important. Even the best teams can have bad luck though, so don't fret if you don't finish. "Winning" is nice, but the real goal is to enjoy your time playing.
Will we be playing with strangers?
Not at this time. Currently, all reservations are private parties.
Can I walk in?
Our escape rooms require advance booking. You can provide as little as 1 hour notice, assuming no one else has claimed the time. Card information is required to hold your reservation, but is only charged in case of no-show or cancellation with less than 3 hours notice. Actual payments are made upon arrival. You can make a booking by clicking here.
May I reschedule or cancel?
You may reschedule or cancel your booking up to 3 hours in advance. This can be done through the link in your confirmation email, or you can call our automated service (307-461-0604) and leave a message with the details. If you do not give sufficient notice, a $35 cancellation fee may be charged to the card. Finding someone to come in your place would ensure no fee.
What can I expect when I arrive?
Please come 10 minutes early to find parking, pay for entry, and use the restroom. We recommend locking up cell phones, pocket tools, keys, flashlights, lighters, and bags while you play. (But you can keep things with you if you prefer.) After a few minutes of instructions, the game begins. Your group will have up to 60 minutes, though if you’re clever you may finish earlier. At the end of the game anything that the group missed will be explained, and you can have a team photo taken. Please be prepared to stay up to 1 hour and 15 minutes.
Are we watched while playing?
There are cameras and microphones for staff to keep an eye on things, and so they can provide your group with hints if requested. Audio and video recordings may be kept for staff training and insurance purposes, but are not made public. You have the option of participating in a team photo after the game, which will be posted on this website and our Facebook page (@EscapadeWyo) unless you decline.
Someone in our group has already done the game we want to play. Can they play it again?
Once we create a game it rarely changes; players are unlikely to see anything new by replaying a game they’ve played before. However repeat players are welcome as long as they make sure to give everyone else a chance to discover things on their own.
When do you make new games?
There are many factors involved in creating new games, so giving precise dates is not possible. However, in general two new games become available each year: one in the spring and one in the fall.
I have more questions...
Please contact us!